You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the status of your shipment.

Currently, we do not offer the option to choose a specific delivery date and time. The delivery schedule is determined by the courier service and your location.

If you miss the delivery, the courier service will usually leave a delivery notification with instructions on how to reschedule the delivery or retrieve your package from a designated location.

Unfortunately, we cannot change the delivery address once the order has been processed. Please ensure that your delivery information is accurate before completing your purchase.

In the rare event that your order is damaged during delivery, please contact our customer support at info@maisondememoires.com immediately. We will guide you through the necessary steps to resolve the issue.

We offer a full refund or exchange within 30 days If you're not happy with your purchase for any reason.

Return items must be in their original condition, unwashed, undamaged and unworn, with the original tag and packaging.

Learn more about our Returns and Refund policy here.

The timeframe for initiating a return is 30 days from the date of delivery. Please refer to our Return and Exchange Policy for specific details.

Once we receive your returned item, we aim to process the returned item within 5 business days and process the refund.

Refunds are processed using the original payment method. Please allow 5 business days for the refund to be reflected in your account.

If you receive a defective or damaged item, please contact our customer support and we will be happy to help you.